Do I have to enter my credit card to sign up?

No. We only need your email address and the name of your organization, and then you will be able to start creating campaigns.

What if I change my mind?

If you change your mind, you can cancel your plan at any time directly from your account. Your data will be stored if you wish to use our services again, or we can delete all of your records upon your request.

Why choose a Pay As You Go plan?

A Pay As You Go Plan is ideal for businesses and organizations that don't send emails often, or that don’t have a big contact list. PAYG credits do not expire, so you can use them at your own pace. One email sent equals one credit deducted. You still get all of our great features and services, and you may easily buy more credits or shift to a monthly plan.

Can I try DomainName before purchasing a plan?

Absolutely! When you sign up for our service, you will automatically have a Free Plan with 9,000 emails per month. Your Free Plan lets you upload unlimited contacts, but does have a daily sending maximum of 300 emails per day.

Are there any contracts?

There are no contracts or hidden fees with DomainName. You may change plans or cancel at any time. Sign up for a plan or purchase credits as you need them; there are no additional charges.

Do I need any prior knowledge or skills?

Not at all! DomainName is designed with simplicity in mind, so we have the tools you need to easily build beautiful emails, create lists and set advanced preferences. If you ever need guidance, you can take a look at our many tutorials and resources, or contact our support team.

How can I pay?

All payments are done by credit card, safely through our payment processor Adyen, or by Paypal. If you subscribe to a monthly plan, the subscription period is for 30 days and charges are processed at the beginning of each period. Email credits are charged at purchase. All statements are available within your account.

Can I use my monthly plan for transactional email only?

Yes, you can! To help new transactional (SMTP) senders build a positive reputation over time, we apply an hourly sending bandwidth for accounts using our shared IPs. You'll start with the capacity to send 40 emails per hour, and your bandwidth will be adjusted automatically based on your engagement metrics. (Bandwidth limits do not affect senders using a dedicated IP.)

Don't see your question answered here?

Contact us and we would be happy to answer any additional questions you may have.